Agent Management Software (AMS):

• Automatic call distribution on real time basis.
• Agent productivity monitoring up to second place of decimal.
• Visible incoming queue status there by decreasing AHT (Average hold time).
• Historical report for better analysis.

PRI Voice Logger for 100% incoming and outgoing calls:

• Better feedback mechanism.
• Verifying Customer sales dispute.
• Improve organizational image.
• Remote barging for client to check all record from any location.

Internal CRM Software:

• Server based application for data security.
• Excel file gets imported in data base.
• Easy to distribute and compile data.
• Increase employee productivity.
• Easy to create reports and MIS
• Better administrative control.
• Online remote login.

Auto Dialer:

• Enhance customer services.
• Extended customer services hours.
• Increase productivity.
• Reduce operations cost.
• Speeding response times to callers.