The customers are now in control for the IT teams. IT leaders are bringing a shift in historical ones as according to the customer expectations. The IT professionals should be aware of these trends. A universal study conducted displays that 81% of the tech professionals are willing to enter into a new era which will be driven by the customers and their expectations.
Around 70% of the consumers opine that it’s easier to take the business forward with the help of technology. ¾th tech leaders say that IT companies are in the middle of the biggest historical shift of its role. The research report published revealed the ongoing mindset of top IT leaders and opened a window to the challenges faced by the industry, strategy, goals, success ration and metrics. This also involved factors influencing the IT trends.
This year’s IT is a crossroads of the change. More organizations are adopting customer-centric models on the demands of customers. Units of the businesses like sales, marketing, and customer expectations are bounded with building new experiences that can be met with elevated customer’s expectations.
Following are the 4 core findings of the report:-
It is value based and not a cost center anymore
The industry is witnessing the huge historical shift of its role and most of the IT leaders agree with this. Incoming 1 to 1 and a half years, 71% of the IT-led organizations will change from being a tech providing cost center to value-based brokerage service. IT is the central nervous system which makes business capable to perform, partner with various departments to share the experience with connected data and new capabilities.
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Innovation & Creativity for IT
Top IT departments are more likely to take innovation & creativity as a priority. At the same time, they face critical skill gaps among the staff in every area of IT. The battle of making time for innovation is nothing new.
Development Speed Cycle
Improving the web development speed cycle is the priority for IT department. It is also a challenge. For this, the options are explored like low code solutions and citizen development. Security and insufficient governance or training still hold the team back from giving the customers the holding power.
Artificial Intelligence Usage
Everyone has high expectations from AI. By 2020, customers’ needs will be anticipated by a company and relevant suggestions will be made. This will affect the daily work life at the organization. It teams have to work to solidify the plans for implementation of this.